Make-Up Service Policy

Lovelace Photography & Creations

At Lovelace Photography & Creations, make-up is about self-expression, creativity and helping you feel confident in your own skin. Whether you're preparing for a portrait session, fashion editorial, special occasion or creative transformation, I want your experience to feel comfortable, collaborative and tailored to you.

To ensure every client receives a safe, professional and enjoyable service, please read the following policy before booking.

1. Booking & Appointments

All make-up services must be booked in advance and are subject to availability. When enquiring, please provide details of your requested service, date, location and any relevant requirements so that I can plan your appointment accordingly.

Please arrive on time and ready for your appointment, with a clean face unless otherwise advised. If you are booking make-up alongside a photography session, we will coordinate timings to ensure everything runs smoothly.

2. Deposits & Payments

Any deposit, booking fee or advance payment required will be communicated clearly before your booking is confirmed, including the amount, payment deadline and applicable terms.

Any remaining balance must be paid by the agreed deadline. Your booking is not confirmed until the agreed booking requirements have been met.

3. Cancellations & Rescheduling

I understand that circumstances can change. If you need to cancel or rearrange your appointment, please contact me as soon as possible.

Any cancellation notice periods, deposit refunds, rescheduling fees or late-cancellation charges will be explained at the time of booking. Where possible, I will do my best to accommodate a rescheduled appointment, subject to availability.

If I need to cancel or rearrange your appointment, I will notify you as soon as reasonably possible and discuss suitable alternatives.

4. Skin Preparation & Consultation

Please let me know about any skin sensitivities, known allergies, relevant product reactions or other concerns that may affect your make-up application before your appointment.

For the best possible results, I recommend arriving with clean, moisturised skin and avoiding experimenting with unfamiliar skincare products immediately before your appointment.

A consultation will help us discuss your desired look, preferred products, skin needs and any adjustments required. Reference images are welcome and can help communicate your vision.

Please remember that make-up results can vary depending on individual skin type, skin texture, lighting, environmental conditions and product compatibility.

5. Hygiene & Sanitation

Client safety and hygiene are a priority. Brushes, tools and reusable equipment will be cleaned and sanitised appropriately between clients, and disposable applicators will be used where necessary.

Products will be handled hygienically to minimise cross-contamination. I reserve the right to decline or modify a service where a hygiene or safety concern arises.

Please inform me of any contagious eye conditions, active skin infections or other conditions that could make make-up application unsafe. If you are unsure whether it is appropriate to proceed, please contact me before your appointment.

6. Allergies & Sensitivities

Although care will be taken when selecting and applying products, reactions can occur. Please disclose any known allergies, sensitivities or previous adverse reactions before the service begins.

Where appropriate, a patch test may be recommended or required in line with the product manufacturer's instructions and relevant professional guidance. Any patch-test requirements and timings will be communicated before your appointment.

A patch test cannot guarantee that an allergic reaction will not occur. If you experience discomfort, irritation or a suspected reaction during application, please tell me immediately so that I can stop and take appropriate action.

7. Creative Direction & Adjustments

Your make-up should reflect your preferences, personality and creative vision. We will discuss your desired look before application, and reasonable adjustments can be made during the appointment where time and product availability allow.

Please communicate any concerns as they arise. I want you to feel comfortable speaking up if something doesn't feel right.

For creative, editorial or photographic make-up, the final look may be adapted to suit the lighting, concept, wardrobe or intended photographic outcome. Any significant changes to the agreed brief will be discussed with you.

8. Timing & Late Arrivals

Please arrive at your agreed appointment time. Late arrival may reduce the time available for your service and could affect any subsequent appointments or photography sessions.

If you expect to be late, contact me as soon as possible. Where a delay significantly affects the booking, I will discuss the available options with you.

Additional time or changes to the original service may incur an additional charge, which will be agreed with you in advance.

9. Photography & Make-Up Services

Make-up services may be booked independently or as part of a photography package with Lovelace Photography & Creations.

Where make-up is provided in preparation for a photoshoot, the service will be planned around the agreed photography schedule and creative brief.

Make-up services do not guarantee a particular photographic result, as the final images are also influenced by lighting, styling, photography, editing and individual preferences.

Any additional services, including hair styling, changes to the original look or extended appointment time, must be agreed in advance and may incur additional charges.

10. Respect, Inclusion & Comfort

Lovelace Photography & Creations welcomes clients of all genders, identities, backgrounds, skin tones and levels of experience with make-up.

You do not need to know what suits you, have experience wearing make-up or arrive with a fully formed vision. I am happy to work collaboratively with you to explore what makes you feel most comfortable and confident.

Disrespectful, discriminatory, threatening or abusive behaviour will not be tolerated. I reserve the right to end an appointment where necessary to protect the safety and wellbeing of everyone involved.

11. Personal Belongings & Product Preferences

Please let me know in advance if you have preferred products, specific brands you would like me to use, or products you wish to avoid. While I will do my best to accommodate reasonable requests, availability cannot be guaranteed.

If you would like to bring your own products, please discuss this with me beforehand. I may not be able to use products that are expired, visibly contaminated or otherwise unsuitable for hygienic professional use.

12. Questions & Contact

If you have any questions about your appointment, product suitability, preparation or the services available, please get in touch before booking.

Thank you for choosing Lovelace Photography & Creations. I look forward to working with you and creating a look that feels authentically yours.

Lovelace Photography & Creations — Creative expression, with you at the centre.